Your 2020 taxes: How to contact TurboTax, H&R Block, Credit Karma, others

Your 2020 taxes: How to contact TurboTax, H&R Block, Credit Karma, others

We’ll help you get in tough with your tax preparer if you filed your taxes with one of these popular software providers.


Sarah Tew/CNET

Tax Day is next week — May 17 to be exact. If you haven’t filed your taxes yet, you can ask for a bit more time by filing for a tax extension. If you’ve yet to file your taxes, there are a number of tax preparer services like TurboTax and H&R Block that can help you get everything sorted with minimal hassle. Or maybe you already filed and would like to follow up with one of these tax preparers. We’ll point you in the right direction.

This tax season could be more complicated if you’re still waiting on your $1,400 stimulus check (or the first or second). Not to mention, you might be fielding unemployment insurance claimsstimulus check income and pandemic-driven changes in residence. On the bright side, you might be owed more money for a number of reasons this year, like if you had a baby, claimed newly qualified dependents or are part of a mixed-citizenship status family. If you have any questions while you prepare to file or after you’ve sent in your claim, you may be trying to figure out how to contact your tax service provider. 

Here’s a handy list of some of the top tax service providers and how to get in touch with them if you need help. 

TurboTax

You can explore help topics on TurboTax or filter your questions by keyword, as well as search in the community forum.

Customer service: 1-800-446-8848 

H&R Block

You can search for a specific local H&R Block branch location for in-person help, or find a general FAQ on its website.

Customer service: 1-800-472-5625

Credit Karma 

Credit Karma has a number of articles and resources in its help center

Customer service: 1-888-909-8872


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Jackson Hewitt

Check out Jackson Hewitt’s website’s office locator for a specific location, the FAQ page, and a live chat instant message service (Monday through Friday, 8 a.m. to midnight ET and Saturday through Sunday, 10 a.m. to 7 p.m. ET). 

Customer service: 1-800-234-1040

TaxSlayer

TaxSlayer has a number of help articles, blog posts and topics to browse on its website to help get your questions answered. You can also email or live chat the support team.

Customer service: 1-706-922-6741

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